Pretty Bad When Even CSR’s Suggest You Switch

Over at Consumerist, this little tid bit is being passed around –

From: ATTCustomerCare Date: Thu, Dec 24, 2009 at 2:52 PM Subject: RE: FW: AT&T Facebook - More… To: Simon [redacted] <[redacted]@gmail.com>

I believe you can make phone calls over wifi - but it would be done through the Skype application, I’ve spoken to some customers while using it.

From a reader’s email. Now I have heard of CSR’s from say Macy’s suggest a customer go over to Amazon or Overstock because they have the item that Macy’s did not. Commendable service. But wait! What is different here is that this particular person is a paid for customer of AT&T. So the advise is no ‘help’ at all. The guy can’t use the network for which he paid for. (I assume he is paid up on his bill.)

Makes sense as to why AT&T is so upset about the Verizon map ads.

Linky
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